Support
Support
Got Questions? We're here to help
Is there documentation on how to use EncryptionSafe?
Yes, we have a PDF file with instructions on using EncryptionSafe. You see it it by clicking here: EncryptionSafeDocs
Why don't certain files encrypt?
There are two reasons a file won't encrypt:
- EncryptionSafe only encrypts a file if it is less than 400 MB.
- EncryptionSafe doesn't encrypt certain file types, for example EXE files. We do this to keep users from encrypting files that are necessary to use their computer.
The file types we don't encrypt are: EXE, DLL. COM.
Where can I find my license key?
When you purchase EncryptionSafe PRO the confirmation page will include your new license key. The same information will also be sent to you in a confirmation email. Once you have your license key, you can activate the program.
How to Activate EncryptionSafe PRO?
To activate EncryptionSafe PRO you need to open the CTA by clicking on a Pro feature (Share, Shred, 2FA).
Once the CTA is open, click "Register Now" and the activation screen will open.
On the activation screen enter your license key into the text box and click "Activate Now"
After successfully activating, you will see a popup confirming and have access to Sharing, Shredding and 2FA.
What platforms does EncryptionSafe run on?
Currently, EncryptionSafe is only available for Microsoft Windows. Let us know if you are interested in other platforms. Our development roadmap is influenced by user requests.
Can I decrypt my documents if I forget my password?
No. Your password is required to decrypt your files. We do not store a copy of your password, and there is no "backdoor" that allows files to be decrypted without the password.
What is your return policy?
We offer at 100% money back guarantee within the first 30 days of purchasing EncryptionSafe PRO. If you have a problem or if you are just unhappy with the product we ask that you first contact us at encryptionsafe@gmail.com.
Why do I get the message invalid license key?
EncryptionSafe PRO uses unique license keys. Check your confirmation email for your correct license key and try cutting and pasting it into the registration box to avoid typing errors. If you continue to have problems contact us and provide the email address you used when you purchased the product and they will be able to resend you the correct license key.